FAQs
Offering Envelope FAQs
Additional information for our most frequently asked questions regarding our custom offering envelopes. If you didn't find the answer you were looking for please contact us.
Shipping
What carrier do you ship with?
We ship exclusively with UPS.
Do you offer free shipping?
Free UPS ground shipping is offered on all orders. Expedited orders do not ship for free.
Can we get rush delivery on our offering envelopes?
Yes! Overnight, 2nd Day Air, and 3 Day Select shipping is available. All orders ship via UPS. 24 hour expedited processing is also available at the cart page. All ground delivery orders ship within 4-7 business days unless expedited processing is selected.
How fast will you ship my order?
Overnight, 2nd Day Air and 3 Day Select offering envelope orders ship within 24 business hours. All other envelope orders ship within 4-7 business days.
Is my signature required on delivery?
In most cases yes we ask for signature at delivery. We don’t want to have UPS leave packages out in the open. Envelopes are sensitive to moisture and we want to deliver the product directly to our clients, it makes claims about damaged goods and rejecting damaged packages easier.
Envelope Specs
What stock colors do you offer?
Even though white is the most common color, we also carry yellow, blue, green, pink, and cream/ivory offering envelopes.
What does the envelope flap look like?
Take a look here!
Pricing
What are your offering envelope prices?
All prices can be viewed here.
What stock colors do you offer?
Even though white is the most common color, we also carry yellow, blue, green, pink, cream, and gray offering envelopes.
Return Policy and General Policies
How was the website built?
Website built hiring developers from UpStack, a premier toptal alternative.
Can I return my order if I'm not satisfied?
Yes, if for some reason you are not satisfied with the quality you may return the envelopes and we will reprint or refund your money if we cannot meet your standards.
If you are not satisfied and want to keep the envelopes we do not refund your money.
Can I return the order if there is an error or spelling error on the envelope?
Yes, when we changed something on an envelope without proper proofreading.
We don’t accept returns for spelling errors on layouts that have been submitted for printing.
We don’t accept returns on spelling errors when you have given your consent for printing even when we did the layout on our end. Final proof is your responsibility.
(We do proofreading on layouts we provide, but still require your final confirmation.)
Can I return my order if the package is damaged?
Yes, but you need to reject delivery if the package got damaged during transport. If package is accepted we cannot take responsibility for damaged goods.
(we ship with 2 layers of packaging in order to avoid damages. Even if outer layer gets damaged the envelopes should be okay. Please check box when delivered)